Support

Support

As a provider of ICT solutions and services, we have well-organised maintenance and support for ICT systems to offer.

We have our own Service Desk team at six locations around Slovenia for providing implementation support of all required activities. Our team offers the first level of support and is organised according to the recommendations of ITIL good practice. We set a single entrance point irrespective of the location of the client or Service Desk expert.

We provide support for ICT systems throughout their entire life cycle with the goal of proactive system control. The contractual support services are determined with the suitable SLA arrangements that define the required level of service.

To ensure the support services, Service Desk offers assistance at problem solving over the telephone, via e-mail or on the web portal 24 hours a day, every day.

We offer our clients:

• A single entrance point
• Telephone technical assistance
• Remote assistance on the equipment
• On-site technical assistance
• Inventory of software and hardware
• Complete management of workstations, servers and other ICT equipment
• Advising